Case Study
Digital Transformation for County Government
Building an open data portal and modernizing public-facing digital services for one of the nation's largest counties.
The Challenge
One of the largest counties in the United States, serving millions of residents across dozens of departments, faced critical challenges with its digital public interface. Vital public data was fragmented and difficult to access. The primary website struggled with outdated design and limited functionality. Growing demands for transparency and modern digital services required comprehensive transformation.
What We Did
- Managed end-to-end development of the county's first comprehensive open data portal, consolidating thousands of datasets from disparate departments
- Led complete modernization of the main public-facing website with accessible, standards-compliant design
- Implemented live chat functionality and communication tools to enhance resident engagement
- Engineered seamless integration with complex legacy platforms to ensure service continuity with near-zero downtime
Results
Increase in public dataset access
Of datasets consolidated into single searchable platform
User engagement and resident satisfaction
Media coverage as model for government digital transformation
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